Process

Research 

We use a combination of quantitative and qualitative research methodologies to collect, capture, and analyze data into pattern frameworks. Incorporating an understanding of human behavior and interlaced with measurable facts. Our approach is systematic in order to establish and confirm insights, reaffirm prior results, solve new or existing problems.

Frame

Our research is distilled into a strategic framework that precisely defines the opportunity or frames the problem.  At this stage the Product Requirements Document (PRD) is used to describe the product HIL will design for your company.  It drives the efforts of the entire product team, including sales, marketing and customer support efforts. The PRD will clearly articulate the product’s purpose, features, functionality, and behavior used to address the opportunity or need. This PRD will fit into the why and the what of the product we are designing and tie into the overall guiding strategy of the Product Roadmap.

Ideation

The process of creatively thinking through, communicating, and generating ideas that eventually lead to concepts. These concepts eventually turn into tangible wearable products and services. Ideation is interwoven with complexity due to the infancy of visualizing a concept. It is increasingly becoming easier and more cost effective with digital tools and interoperable techniques.

Prototyping

We offer a variety of wearable prototyping strategies ranging from low-fidelity to high-fidelity methods for software and hardware for the Proof of Concept and Minimum Viable Product stages.  The intent of the concept stage is to test the prototype in a variety of contexts to test the assumptions made within each use case. Typical methods are paper prototypes, form studies, appearance and functional models incorporating a range of soft textiles to flexible and hard plastics.

Usability Testing and Pilots

Evaluations are performed by our moderators in order to observe how easily representative or real users are able to complete assigned tasks using the wearable product or service. HIL designs and facilitates studies to provide insight and specific recommendations to be used in the MVP stage. Methods to elicit real time feedback and emotional responses involve one-on-one’s and expert moderated sessions in a lab and in actual environments.

Minimum Viable Product 

Minimum Viable Product, MVP is a product designed with the minimum feature set, so it can be released to the market as the first generation. The goal in this stage is to provide enough value that early adopters and consumers will buy and use the product. A feedback loop is used to guide future releases. Viability and sale ability are two key metrics that are used before investing further.

Performance indicators are identified through their workflow and a series of repeatable tasks to assess functionality, usability and viability of the technical features and implications of the system.  These pilots are structured during varied periods of time to determine the capacity of the product and the intended purpose of the MVP. Outputs are intended to measure and evaluate the data collected during deployment.  Use case, user requirements, specifications and the validation plan are updated and verified.

Detailed Design

The part of the process that melds intuition, creativity, and scientific decision making into a consumer product. This is influenced by a variety of factors used to refine the product and technical requirements based on the analysis from the prior stages. Form, function, usability and ergonomics are refined and finalized. Materials, production, processes, business and commercialization strategies are selected.

Our Disciplines

User Experience

We define user experience through research, requirements, product definition, usability and interaction.  HIL sees it as the melding of user’s emotions and attitudes before, during, and after using the device.

Industrial Design

We believe industrial design compliments business strategy by ensuring innovation throughout the creative process. We identify opportunities by understanding latent user needs, technology factors, and business requirements for success. We evaluate potential solutions through user observation, data analysis, and iterative prototyping. These all contribute to the final form, fit and function of the final product.

Product and IoT Engineering

Developing a wearable system includes both hardware and software in addition to the physicality of the product and can be achieved bottoms up or top down.  Typically the approach is selected based on the IP path, technology and product roadmaps. More connectivity means more dependencies in the product design and engineering processes. Ultimately leading to a much more detailed level of requirements and change management. The IoT space is incredibly complex and capturing vital information is crucial in multi-disciplinary agile teams, tools, and processes.